19-0011 Mortgage Loan Officer (Bilingual in Spanish)

Job Summary

The Mortgage Loan Officer (MLO) plays an important role in the organization by performing a number of activities aligned to the goals and objectives of the Originations division. The MLO is a customer focused, inside sales position within the Call Center. Will be responsible for both in-bound and out-bound call throughout the loan origination cycle. Will conduct the initial pre-qualification, and prepare the loan application and necessary documentation as set forth in the VA Vendee program. 

Essential Functions/Performance Dimensions and Tasks

  • Team Operations
    • Demonstrates clear subject matter expertise as a License Mortgage Loan Officer with a clear understanding of, and the ability to integrate CFPB, other federal, and state laws, regulations, directives and procedures pertaining to VA-guaranteed loans, VA contractual requirements, and POS and LOS system requirements to:
      • Build and maintain Loan Originations policies and procedures
      • Develop and publish Originations workflows associated with the loan call center
      • Develop appropriate Origination controls and quality metrics
      • Assist with creating templates like closings cost scenario, loan program, task and audit checklists, custom fields, documents and data entry forms
      • Create Call Center scripts for MLO communication with the borrowers
      • Analyzes application information to determine whether the client is likely to qualify for the VA Vendee loan program
      • Negotiates terms and conditions of the Vendee loan with customers
      • Provide guidance on the risks and benefits of the programs. And, communicate the terms to ensure all of the required documents and disclosures are signed and returned in a timely manner.
      • Monitors overall customer interaction and interfaces with all parties involved on each individual loan from application to closing.
      • Collects and analyzes information regarding the customer’s income, assets, investments and/or debts
      • Ensures exceptional customer experience by overseeing the loan process from Origination to close; providing ongoing communication to customer and business partners
      • Ability to effectively manage a large pipeline, and oversee the loan process by monitoring loan status and ensures conformity with the Vendee program.
      • Understand and comply with requirements of applicable federal and state law regulations.
      • Have excellent communication skills and is clear and concise when speaking to the borrower.
  • Other functions, duties, and tasks as assigned
    • May lead the work of others in the absence of the Processing Team Lead, Underwriters, etc.

Management retains the discretion to add to or change the duties of the position at any time.

Job Specifications

  1. License: Must possess NMLS and SAFE Mortgage Loan Originator Licenses as required per state regulations within 60 days of employment.
  2. Education: High school or equivalent required. Bachelor’s degree in finance or business preferred.
  3. Experience: Two years of previous mortgage origination work experience with a conventional and or government background. Some experience with VA lending is preferred.
  4. Bi-lingual required


Required Knowledge: Thorough knowledge of federal and state (e.g., The Truth in Lending Act (TILA), Equal Credit Opportunity Act (ECOA), the Dodd-Frank Wall Street Reform and Consumer Protection Act (Dodd-Frank 2010), mortgage safe harbors; Knowledge of mortgage lending guidelines (e.g., FHA, VA, Conventional, DAPS, etc.)); Knowledge of regulatory investor guidelines; mathematics; customer and personal service; TRID; Developing knowledge of the mortgage industry, VA Vendee product, lending practices associated with SAFE HARBOR, QM rules, ATR, and State and Federal regulatory guidelines. Computer skills with the ability to learn loan origination system (Calyx-Path) and other 3-party systems. Excellent communications skills, both verbal and written; Self-starter and possess time management skills.

Essential Skills: Seeks to understand by actively listening to others (includes clients, tenants, supervisors, and peers); asks appropriate questions and does not interrupt at inappropriate times; successfully conveys information verbally and in writing; reads and comprehends work related documents; Understands the implications of new information for both current and future problem-solving and decision-making; exhibits critical thinking skills as demonstrated through the ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, and approaches to problems; Uses mathematics to solve problems; identifies complex problems and reviews related information to develop and evaluate options and implement solutions; exercises strong judgment and decision making skills as demonstrated in considering the relative costs and benefits of potential actions to choose the most appropriate one; effective conflict resolution and negotiation skills

Essential Abilities: Comprehension of verbal and written communication; ability to express ideas and information so others will understand; deductive reasoning as illustrated by the ability to apply general rules to specific problems to produce answers which make sense; inductive reasoning as illustrated by the ability to combine pieces of information to form general rules or conclusions (includes finding a relationship between seemingly unrelated events); ability to see details at close range ability to recognize when something is wrong or is likely to go wrong; ability to function under highly stressful circumstances; ability to interact cordially with supervisors, peers, subordinates, and others outside the organization to accomplish common tasks; ability to analyze, record, and process information in computer systems; ability to organize, plan, and prioritize information

Job Context: The majority of work will be performed indoors in an environmentally controlled setting. Some conferences will require travel and performing work outside of a controlled office setting. The work environment also includes: business casual; frequent contact with others via e-mail, telephone, face-to-face, letters and memos; daily decisions which have high impact on co-workers and company results; a high level of autonomy within highly structured process flows; and, may frequently include working beyond 40 hours per week.

Vendor Resource Management makes reasonable accommodation to the known physical or mental limitations of an otherwise qualified individual with a disability who is an employee or applicant for employment unless the accommodation would impose undue hardship on the operation of the business in accordance with applicable law. If you require an accommodation in the application process, please call (972) 232-6365 or email: [email protected]

EEO/AA/M/W/Veterans/Individuals with Disabilities

Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.


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